Learning

Essentials

What to do if you have Internet connection problems

  It’s not uncommon to have Interne connection problems. As a matter of fact,  everyone goes through frustrating times every now and then. If you use your personal computer for entertainment, then you probably don’t mind returning to the real world until the Internet connection is restored. However, if you’re running a business from the comfort of your home, you can’t afford to be without Internet. So, what do you do in this situation? If you just can’t seem to connect to the Internet, you might want to read this.

Call your service provider right away

Today, we use the World Wide Web for pretty much anything, from keeping in touch with loved ones to doing business. Taking into account that the Internet has become an essential part of our lives, it’s safe to say that we can’t live without it. If you are dealing with fibre broadband issues and you are, for instance, a customer of Openreach, you need to get your hands on Openreach contact details. And do it today. Customer support reps will be able to tell you what to do to fix the broadband problem. It doesn’t matter if you’ve got fibre or mobile broadband, you have to contact the service provider’s helpline. That is what customer services are for. do you think that, for example, 3 customer services are just for the sake of it?

Think about the obvious   

The problem mayn’t be the service provider. Maybe your service provider is doing a great job. So, why don’t you have an Internet connection? The explanation for your broadband problems could be right under your nose. Did you even stop for a moment to check the network cable? You might just find out that it’s unplugged. Another thing to heck is the router. If the router is unplugged, there’s no wonder that you can’t surf the Web. The point is that you should rule out common causes before picking up the phone and requiring support.

Perform a ping test

You have a modern Internet browser and there is no reason why you shouldn’t do a ping test. What you have to do basically is send data to another computer to make sure that yours is still functioning. Open the command window and type ping, followed by the IP address of the website you’re interested in. the test will use your Internet connection to send packets of data. If you happen to get the message “reply from”, you can have peace of mind because there’s nothing wrong with the broadband connection. If the test wasn’t successful, then you surely have a problem with the network adapter or the router. The bottom line is that you shouldn’t wait for the problem to solve itself. What you need to do is be proactive. No matter what difficulty you’re facing, it’s a good idea to contact the service provider’s call centre. Even if they don’t send specialists to your home, if the problem isn’t a serious one, they will guide you on what to do. Therefore, you’re not alone.